Shipping Policy

Thank you for shopping with Veloura.

Order Processing

• Orders are processed within 1–3 business days after confirmation.

• Orders are not processed on Sundays or public holidays.

Delivery Time

Estimated delivery time is 4–10 business days, depending on your location.

Please note that delivery may occasionally be delayed due to weather conditions, courier issues, festivals, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).

Incorrect Address

Customers are responsible for providing accurate shipping information. Veloura is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delivery Attempts

If the courier is unable to deliver after multiple attempts due to customer unavailability or an incorrect address, the order may be returned or cancelled without refund, subject to courier policies.