Frequently Asked Questions (FAQ)
How long does delivery take?
Most orders are delivered within 4–10 business days.
Do you offer Cash on Delivery (COD)?
No, Cash on Delivery is available on eligible orders and locations.
Can I return my order?
No. Veloura follows a No Return and No Exchange policy.
When can I get a replacement?
Replacements are available only if you receive the wrong product or a damaged product, along with a valid unedited unboxing video.
How do I track my order?
Tracking details are sent once your order has been shipped.
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
How can I contact customer support?
You can contact us through the email provided on our Contact Us page.