Return & Exchange Policy – Veloura
At Veloura, we are committed to delivering quality products to our customers. Please read our return policy carefully before placing an order.
No Return & No Exchange Policy
All products sold on Veloura are covered under a No Return and No Exchange policy.
We do not accept returns or exchanges if:
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You change your mind after placing the order.
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You ordered the wrong size, color, or variant.
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The product does not meet your personal expectations.
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You no longer need the product.
Eligible Cases for Replacement
A replacement will only be provided if:
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You receive the wrong product, or
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You receive a damaged product.
Mandatory Unboxing Video
To claim a replacement, you must provide a clear, continuous, and unedited video of the entire unboxing process.
The video must:
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Start before opening the package.
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Clearly show the shipping label.
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Show the package being opened without any cuts or edits.
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Clearly display the damaged or incorrect product.
Claims without a complete unboxing video will not be accepted under any circumstances.
Reporting Time
Any claim for a damaged or incorrect product must be reported to our customer support within 24 hours of delivery.
Approval Process
Once we receive your claim and verify the evidence, we will:
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Approve a replacement if the claim is valid.
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Reject the claim if the required proof is missing or the product is found to be correct and undamaged.
Contact Us
For any eligible replacement requests, please contact our customer support with your order number and the required unboxing video.
Thank you for shopping with Veloura.